Return Policy
OUR RETURNS POLICY
At INOA, your satisfaction is our priority.
We take pride in delivering premium-quality, original garments that reflect elegance and craftsmanship. Each piece is thoughtfully sourced from trusted global partners and leading manufacturers, ensuring both the fabric and finishing meet the highest international standards.
We understand that preferences can change, or that on rare occasions, a product may not meet expectations. Whether due to a manufacturing concern or a simple change of mind, our goal is to make your shopping experience seamless and worry-free.
This policy outlines your rights as our valued customer and explains how we manage returns, exchanges, and other enquiries — ensuring every interaction with INOA remains fair, transparent, and enjoyable.
Return Window
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You have 10 days from the date of delivery to return eligible items.
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No returns will be accepted after 10 days under any circumstances, unless your item is faulty.
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First-time customers in UAE are eligible for one free return per order, with a refund provided in the form of store credit if sent by customers directly to our warehouse. The return must be initiated within the return window of 10 days and once the item is received and inspected, it will be approved.
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For existing customers, return shipping fees will be assessed on a case-by-case basis.
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If multiple returns are made for the same order, additional return shipping costs will be applicable.
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If a parcel is returned to us due to non-collection or an incomplete address and remains unclaimed after standard holding period, the customer will be responsible for any return shipping and re-dispatch charges.
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International returns: Customers outside of UAE are responsible for their own return shipping fees and customs duties (if applicable).
Refunds & Store Credit
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If you return an item within 10 days of receiving it, you are eligible for a full refund to your original payment method. If customer is willing to have store credits, we can issue the same or they can opt-in directly from return portal with a value benefit.
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Items returned after 10 days are not eligible for any refunds or store credits. This is not negotiable.
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Items that are custom-sized or purchased during final sale events are non-refundable, unless they are deemed faulty under Australian Consumer Law. NO EXCHANGES & NO RETURNS.
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Refunds may take 7–15 business days to process once the returned goods are received and approved.
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Refunds are not applicable for shipping fees unless the product was incorrect or faulty.
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Orders placed in a custom size are final sale and not eligible for refund.
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Clearance or final sale items cannot be refunded. NO EXCHANGES & NO RETURNS.
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Exchanges are not guaranteed and may be approved on a case-by-case basis only.
Condition of Items
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Returned items must be unworn, unwashed, unsoiled, and in original condition with all tags attached.
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If the returned item is damaged, visibly used, or does not meet hygiene or quality standards, we reserve the right to refuse the return or reduce the refund/store credit.
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Damaged goods caused during customer wear or misuse will not be accepted.
How to Make a Return
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Send your request to us by contact form and fill in your return request with your order number and reason for return. Fill in all the details in the form as it will help us process your request quickly.
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For first-time shoppers, we will generate a return label after review and you don’t have to pay from your end.
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Place the item securely in a new bag (do not reuse our original packaging) and include a printed copy of the return request.
Send to:
Returns Dept
PO BOX 5208
Greystanes,
Sydney, NSW - 2145
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Ensure you use a trackable shipping service. INOA is not liable for items lost in transit.
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You’ll receive an email once your return has been processed.
For any other queries:
If you have any questions regarding your return or refund, please contact our Customer Care Team by email and contact form.